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Cancellation Requests

Can I cancel my order?

Our general policy is that we do not cancel orders. However, since we value you and your experience on Lucky Gunner, we do try to make exceptions whenever possible.

One of our core offerings to you is fast shipping. We have set up a system that ships orders very fast – sometimes within minutes!

Thus, we will try our best to attend to any cancellation requests before an order ships. However, we cannot guarantee that we will be able to catch it in time.

What if I request a cancellation but my order has already shipped?

If you make a cancellation request but it is too late to cancel the order, then you must submit a return request. We can only accept a return if it follows our return policy.

Please email us at customerservice@luckygunner.com to start a return request; someone on our staff will respond promptly. If your return is approved, we will reply back to your email with the options available for processing your return.

Refusing an order

If you refuse to accept an order that you placed, then we will issue you a refund; however, any such refund will be MINUS the cost of shipping both ways AND a restocking fee equal to $35 or 5% of the value of your order, whichever is greater.

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