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Returns, Replacements, & Refunds

What is your return policy?

We ship orders very fast – sometimes within minutes! We will try our best to attend to any cancellation requests before an order ships however we cannot guarantee that we will be able to catch it in time.

Due to the unique nature of the product we sell we only accept returns for damaged or defective product. Product must be returned within 30 days of your order date.

There will be no refund issued for any returns that are received at our warehouse without a prior approved Return Request on file or for any returns that are received at our warehouse with a prior Declined Return Request on file. In this scenario, if you would like to keep the unauthorized return received at our warehouse, we are happy to collect additional payment from you to cover the costs to ship the product back to you.

If you feel like you should be able to return your product for a reason other than it being damaged or defective product, you are welcome to fill out a Return Request Form and your Return Request will be considered.

NOTE: If product in your possession was received damaged, damage must be noted in your Return Request and pictures must be supplied documenting the damage. If your Return Request is approved, you are responsible for properly packing and securing your return order to protect it from damage incurred in transit back to our warehouse. All returned product is examined upon arrival and check-in at our warehouse and only product in New/Sellable condition will receive a full credit (unless the damage occurred in transit to your location and you properly notified and documented the damage in your initial Return Request Form). If for any reason you decide you want the product back after it has been received at our warehouse, we are happy to collect additional payment from you to cover the costs to ship the product back to you.

Please email us at customerservice@luckygunner.com to make a return request; someone on our staff will respond promptly. If your return is approved, we will reply back to your email with the options available for processing your return.

How can I return a product to Lucky Gunner?

Please email us at customerservice@luckygunner.com to make a return request.

After we review your request we will respond promptly to let you know if your request has been approved. Once we approve a return, we will also include instructions on where and how to send your product back to our warehouse along with the available options we can offer you in regards to the processing of your return.

My product arrived damaged - what now?

We understand that sometimes the carriers may not be the most gentle with your packages, and that sometimes your order may arrive at your house damaged (this would only include actual damage to the function of the product, not damage to the packaging or superficial damage to the product, like a scratch on an ammo can).

When this happens, please contact us immediately. Due to the unique nature of the product we sell we only accept returns within 30 days of your order date.

How long does a refund take to appear on my credit card?

Please allow 2 to 4 business days from the date of any refund for a refund to appear back on your credit card. The exact length of time will depend on your banking institution or card provider.

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