• In Stock
  • Fast Shipping
  • 110% Guaranteed

Frequently Asked Questions




Is what I see on LuckyGunner.com actually in stock and ready to ship?

You bet it is! LuckyGunner.com uses a live inventory system that automatically removes product from our website the moment the last unit is ordered. You can even see the availability of each product since our website tells you the real time number of products we have in stock for each type of ammo!  If you see it on our website, it is in stock and ready to ship- 110% Guaranteed.

What will the shipping cost be to my location?

The easiest way to determine this is to simply use our cool shipping quote tool that will tell you what your shipping costs will be for the items in your cart.  Simply follow these steps:

  • Place all the items in your cart that you are interested in purchasing
  • Beneath the items in your cart you will see "Estimate Shipping and Tax" in the middle of the page
  • Enter the state and zip code where your order will be shipped
  • Click "Get A Quote"

How fast will my product ship?

Faster than anyone else in this industry. If you place your order before 3PM EST, your product will ship same day. If you place your order after 3PM EST, your product will ship the following business day. We want repeat customers, so we do everything we can to impress the socks off you. 

I have placed an order. When will I receive my tracking number?

When you place your order you will first receive an email confirmation stating that your order has been placed.  Once your product ships later that day or the following business day depending on when your order was placed, you will receive an e-mail from our office. This e-mail will thank you once again for your order and will provide you with your tracking information so that you can track your ammo all the way to your door step.  Your tracking number will not work, however, until UPS or FedEx scans your product into their system so make sure to wait until 8PM that night before tracking your order!

How can I track my product once I receive a tracking number?

At this time, all of our packages ship UPS or FedEx, so once you have your tracking number, you can click Universal Package Tracker and simply enter your tracking number in their tracking tool. It is fast and free.

How can I request that my package is sent “Signature Required”?

As soon as you place your order, you will receive an order confirmation by e-mail. Please simply forward this e-mail and your request to sales@luckygunner.com. There will be an additional charge of $5.00 per package for signature required servicing.

I live near Knoxville, TN, can I pick up my order at your office?

Sorry, but our product actually ships out of our warehouse in Georgia. Due to security reasons, our warehouse does not offer local pick-up.  We have consolidated our fulfillment operations in one location to take advantage of various cost savings. This allows us to in turn offer you better prices.

Can LuckyGunner.com ship to my location?

Please do your own independent research to check your local laws for restrictions before ordering ammunition products.   Currently, due to state regulations, LuckyGunner.com is not able to ship to  AK, HI, MA, NYC, or Chicago.  Additionally, if your order is being shipped to IL or NJ we need documentation before we can ship your order-please email us at sales@luckygunner.com.

Can I return product to LuckyGunner.com?

Sorry, but because of the industry we are in, we do not accept any product returns under any circumstances. If we did this, we would have no way of really knowing what could have happened to the product during transit or while in the hands of someone else and therefore we would be risking the safety of our customers if we accepted the returned product. Please just be very careful that you select the product you really want when you are placing your order.

What payment methods do you accept?

We accept all major credit cards to include Visa, Mastercard, Discover, and American Express.

Does LuckyGunner.com offer discounts to new customers?

Yes, discount pricing is built into almost every product on our website through "tiered pricing".  Therefore, the more you buy, the more you save (in most cases)!  Also, be sure to search our site for "special pricing" to take advantage of our weekly specials!  Beyond these discounts, we are not currently offering any discount codes to our new customers, but we periodically offer discount codes to our returning customers!  Sign up for our newsletter to make sure you don't miss out!  You can easily subscribe to our Newsletter on the bottom left of our homepage.

I want to buy someone a LuckyGunner.com gift card. How do I do this?

It is very easy! Just click on the gift card product category on the left of the screen (or click here) and find the gift card of your choice. Once you click "Buy Now" you will be asked if you want to ship the card to yourself or to someone else. You can even create a custom message to include with the gift card. Our gift cards are the perfect gift as they are good for a whole year from the date of purchase and can be used over and over until the balance is expired.

I have a LuckyGunner.com gift card. How do I use it?

First of all, be sure to thank the person who gave it to you. They are a true friend! Then all you have to do is:

  • Create a shopping cart with the products you want to buy
  • Enter your gift card code in the Discount Code box located in the middle of the page under the products in your cart
  • Click "Apply Coupon"
  • Then Proceed to Checkout

How much purchasing power is left on my LuckyGunner.com gift card and when does it expire?

Just click here and enter your gift card code. Our system will tell you exactly how much purchasing power is left and when your card expires.

What is LuckyGunner.com's privacy policy?

Stated simply, we are very serious about protecting the information you provide. Our Privacy Policy is a bit lengthy, so you may just want to read it yourself by clicking here.

Is LuckyGunner.com a secure website?

Absolutely! We handle your information with utmost care. Our entire site is PCI compliant and our checkout process is SSL encryption secured and is tied directly into the secure Authorize.net payment gateway. Not even the owners of our company can access your credit card information within our system.

I want to buy lots of ammo (25,000 rounds or more). What should I do?

You may qualify for our bulk purchases program. To learn more, go to the bulk purchases page.

I am a supplier and would like to sell product to LuckyGunner.com. What should I do?

We are always looking for good deals to pass on to our customers. Just call our office at (800) 317-9506 or send an e-mail to purchasing@luckygunner.com. Be sure to explain exactly what you are selling, preferably referencing your website and providing some pricing.

How can I tell someone else about LuckyGunner.com?

Just tell a friend or ten about us. They will love you for it too!
You can share our site with others online by clicking this button: Bookmark and Share
Better yet, if you own a website or know someone who does, put a link to LuckyGunner.com on your website and help spread the word about our in stock ammo deals!

How can I contact LuckyGunner.com?

You can contact us by phone, e-mail, Live Chat, snail mail, or smoke signal. We will be happy to help you either way. Just go to the About Us page for our contact information.



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Careers  

Contact

Discounts

Gift Cards

Payment Options

Privacy

Product Availability

Returns

Shipping

Spread The Word

Subscriptions

 

 


Careers


What positions do you have available on the LuckyGunner.com team?

We are always looking for sharp, like-minded individuals who can bring value to our team. To keep a pulse on the positions we are hiring for, please monitor this page. If you've got what it takes and are ready to take the red pill, we look forward to hearing from you!


Contact


What are your hours of operation?

Our Customer Experience Team (CET) is available 7 days a week from 8am Eastern Time until 8pm Eastern Time to serve you!  Our website allows orders 24/7!

How can I get in touch with The Customer Experience Team?

If you’d like to reach us, please contact us as we’d love to hear from you! 

- Phone:  800-317-9506 (call volume is high, please leave a message if you don’t reach us)

- Email:  customerservice@luckygunner.com

- Live Chat by clicking here:  Live Chat Now (if an agent is available, a new window will open to start your chat)

How can I provide feedback to the owners & management?

Simply use the “Tell us how we're doing” tool.

The comments sent via this tool go directly to Heidi and the management team at LuckyGunner.com (directly to our smart phones in fact).  If there is anything we can do to better serve you, just let us know.  If you would like a personal response, please include your email address or phone number.

To tell us how we're doing, click on this image located on the right hand side of your screen site wide!

Tell Us How We Are Doing

 

 

 

 

 

 

 

 

 

 


Discounts

Do you offer discounts?

Yes, discount pricing is built into almost every product on our website through "tiered pricing".  Therefore, the more you buy, the more you save (in most cases)!  To learn more and watch a video describing our discount pricing visit our Bulk Ammo page.

Also, be sure to search our Specials to take advantage of our weekly specials! 

Beyond these discounts, we are not currently offering any discount codes to our new customers, but we periodically offer discount codes to our returning customers!  Make sure to sign up for our weekly newsletter to receive updates on new products and deals- the sign up is location on the right–hand side of our home page pictured below!

Newsletter signup

 

How do I use a discount code?

1. Click “Buy Now” on the products you’d like to buy

2. Once on the shopping cart page, click on “Add Gift Card Code” located directly under the Shipping Calculator

 Discount Code

3. Enter your Gift Card code and Click “Apply Coupon"

4. Then Proceed to Checkout

 

Do you offer free shipping?

Unfortunately we do not offer free shipping, but we do value you as a customer and appreciate your business! 

Most of the time our pricing is the best in the industry even after shipping costs are added in.

Sometimes we can be beat; when this happens we hope that our extremely fast shipping and excellent customer service will make up for the difference.

Use our cool shipping calculator to see the exact shipping costs to your location!

1. Add product to your shopping cart

2. Enter your zip code into the shipping calculator

3. Click “Get a Quote”

Visit our Get Shipping Costs page to learn more!

Do you offer bulk purchase discounts?

If you want to make a purchase of more than $5000 or 25,000 rounds of ammo, please email us at customerservice@luckygunner.com and inform us of the exact product(s) you are interested in purchasing and in what quantities.  We will reply back with the bulk discount we can offer you.

If you want to make a purchase of less than $5,000 or 25,000 rounds of ammo, discount pricing is built into almost every product on our website through "tiered pricing".  Therefore, the more you buy, the more you save (in most cases)! 

To learn more and watch a video describing our bulk pricing visit our Bulk Ammo page.

Do you match competitor prices?

No, we do not match competitor pricing.  Most of the time our pricing is the best in the industry and we strive to remain very competitive.

Sometimes we can be beat; when this happens we hope that our extremely fast shipping and excellent customer service will make up for the difference. 


Gift Cards

What are LuckyGunner.com Gift Cards?

Our gift cards are a great gift for your shooting friends and family!  You can browse through the different quantities available for sale and purchase yours on our Gift Card page.

During checkout, you have the option for a physical card to be mailed to the recipient, for the recipient to receive an email notifying them of their gift card, or both!

Gift cards come with a gift card code which can be easily redeemed during checkout. 

How do I buy a Gift Card?

Purchasing a LuckyGunner.com Gift Card is simple!  Visit our Gift Card page and click on the “Buy Now” button. 

Once you click "Buy Now" you will be asked if you want to ship the card to yourself or to someone else. You have the option to have the card details emailed to the recipient.  You can even create a custom message to include with the gift card.

Our gift cards are the perfect gift as they are good for a whole year from the date of purchase and can be used over and over until the balance is expired.

How do I check the balance of a Gift Card?

Your gift card balance rolls over between purchases until there is no more purchasing power left on your card.  Checking the balance of a LuckyGunner.com gift card is very easy.

Just click here and enter your gift card code. Our system will tell you exactly how much purchasing power is left and when your card expires.

How do I pay with a Gift Card?

1. Click “Buy Now” on the products you’d like to buy

2. Once on the shopping cart page, click on “Add Gift Card Code” located directly under the Shipping Calculator

Discount Code

3. Enter your Gift Card code and Click “Apply Coupon"

4. Then Proceed to Checkout


Payment Methods

 

What type of payment methods do you accept?

We accept all major credit cards to include Visa, Mastercard, Discover, and American Express.  If your debit card contains one of these 4 credit card endorsements we can accept your payment.

Unfortunately, we do not accept cash or check via mail nor do we ship C.O.D. (collect on delivery).

PayPal prohibits the use of their platform for the sale of ammunition so we unfortunately cannot accept payments via PayPal either.

Can I pay with 2 separate payment methods for 1 order?

Unfortunately at this time we are not able to take multiple forms of payment for the same order.  However, you can use both a credit card and a gift card with one order.  You are welcome to purchase a gift card with one form of payment and use your gift card along with your second form of payment to make your purchase.  To purchase a Gift Card, visit our Gift Card page and click on the “Buy Now” button. 

Alternatively, you are welcome to place multiple orders and use a different form of payment for each order.  

Do you accept check or money order?

Unfortunately, we do not accept cash or check via mail nor do we ship C.O.D. (collect on delivery).

We accept all major credit cards to include Visa, Mastercard, Discover, and American Express.  If your debit card contains one of these 4 credit card endorsements we can accept your payment.

Can I pay via PayPal?

PayPal prohibits the use of their platform for the sale of ammunition so we unfortunately cannot accept payments via PayPal either.

We accept all major credit cards to include Visa, Mastercard, Discover, and American Express.  If your debit card contains one of these 4 credit card endorsements we can accept your payment.

How do I pay with a Gift Card?

1. Click “Buy Now” on the products you’d like to buy

2. Once on the shopping cart page, click on “Add Gift Card Code” located directly under the Shipping Calculator

Discount Code

3. Enter your Gift Card code and Click “Apply Coupon”

4. Then Proceed to Checkout


Privacy

 

What do you do with your e-mail lists?

Stated simply, we are very serious about protecting the information you provide. Our Privacy Policy is a bit lengthy, so you may just want to read it yourself by clicking here.

We do not sell or furbish any third parties with your email information.  Your email is used to receive our weekly newsletters and our customer e-mails.  We send these to update you on the status of your order and to check in with you post order.  Trust that your information is protected.

To sign up for our Newsletter, please subscribe on the right–hand side of our homepage as see here:

Newsletter link

 

Is your website secure?

Absolutely! We handle your information with utmost care. Our entire site is PCI compliant and our checkout process is 128 bit SSL encryption secured and is tied directly into the secure Authorize.net payment gateway. Not even the owners of our company can access your credit card information within our system.


Product Availability

 

Are your products really in stock?

Yes, they are really in stock! 

LuckyGunner.com uses a live inventory system that automatically removes product from our website the moment the last unit is ordered.

You can even see the availability of each product since our website tells you the real time number of products we have in stock for each type of ammo!  

In Stock

If you see it on our website, it is in stock and ready to ship, 110% Guaranteed (if your order isn’t in stock and shipped the same or next business day, we will refund 110% of your money- that means you can return the product, get a full refund, and get an extra 10% of your money back!). 

 

If it’s not on your website, when will it be back in stock?

We are working on a feature where you can sign up to be alerted when out of stock product gets checked back into stock.

Until then, you can email us at customerservice@luckygunner.com; if we know the ETA we will pass this information along to you.

Make sure you’re receiving our weekly newsletters where you’ll be informed of weekly specials and newly checked in product.  

To sign up for our Newsletter, please subscribe on the right–hand side of our homepage as seen here:

Newsletter signup

The best way to know if we have a certain product back in stock is to check our website- it’s open 24 hours 7 days a week! 

Can I place a special order for something you don’t typically carry?

We can sure try!  Send us an email at customerservice@luckygunner.com – if we can supply what you’re looking for we will provide a quote.  If you like the price, we’re happy to place a special order for you.


Returns

Can I cancel my order?

Our general policy is no, we do not cancel orders.  However, since we value you and your experience on Lucky Gunner so much we do try to make exceptions whenever possible.  Note that we ship orders very fast- sometimes within hours!  We will try our best to attend to any cancellation requests before an order ships however we cannot guarantee that we will be able to catch it in time- but we will try our best!  Additionally, if you wish to cancel your order and it is too late to catch it before it ships, we unfortunatley cannot accept a return.  Our Return Policy is as follows:  

Due to the unique nature of the product we sell we only accept returns for damaged or defective product.  Product must be returned within 30 days of your order date.

There will be no refund issued for any returns that are received at our warehouse without a prior Approved Return Request on file or for any returns that are received at our warehouse with a prior Declined Return Request on file.

If you feel like you should be able to return your product for a reason other than it being damaged or defective product, you are welcome to fill out a Return Request Form and your Return Request will be considered.

Please email us at customerservice@luckygunner.com to make a return request; someone on our staff will respond promptly.  If your return is approved, we will reply back to your email with the options available for processing your return.  

What is your return policy?

 Note that we ship orders very fast- sometimes within hours!  We will try our best to attend to any cancellation requests before an order ships however we cannot guarantee that we will be able to catch it in time- but we will try out best!

 Due to the unique nature of the product we sell we only accept returns for damaged or defective product.  Product must be returned within 30 days of your order date.

 There will be no refund issued for any returns that are received at our warehouse without a prior Approved Return Request on file or for any returns that are received at our warehouse with a prior Declined Return Request on file.  In this scenario, if you would like to keep the    unauthorized return received at our warheouse, we are happy to collect additional payment from you to cover the costs to ship the product back to you.

 If you feel like you should be able to return your product for a reason other than it being damaged or defective product, you are welcome to fill out a Return Request Form and your Return Request will be considered.

 NOTE: If product in your possession was received damaged, damage must be noted in your Return Request Form and pictures must be supplied documenting the damage. If your Return Request is approved, you are responsible for properly packing and securing your return order to protect it from damage  incurred in transit back to our warehouse. All returned product is examined upon arrival and check-in at our warehouse and only product in New/Sellable condition will receive a full credit (unless the damage occurred in transit to your location and you properly notified and  documented the damage in your initial Return Request Form). If for any reason you decide you want the product back after it has been received at our warehouse, we are happy to collect additional payment from you to cover the costs to ship the product back to you.

 Please email us at customerservice@luckygunner.com to make a return request; someone on our staff will respond promptly.  If your return is approved, we will reply back to your email with the options available for processing your return.  

How can I return product to LuckyGunner.com?

Please email us at customerservice@luckygunner.com to make a return request.

After we review your request we will respond promptly to let you know if your request has been approved.  Once we give you approval, we will also include instructions on where and how to send your product back to our warehouse along with the available options we can offer you in regards to the processing of your return.


Shipping

What are my shipping costs?

Use our cool shipping calculator to see the exact shipping costs to your location!

1.  Add product to your shopping cart

2. Enter your zip code into the shipping calculator

3. Click “Get a Quote”

Visit our Get Shipping Costs page to learn more!

Do you offer free shipping?

Unfortunately we do not offer free shipping, but we do value you as a customer and appreciate your business! 

Most of the time our pricing is the best in the industry even after shipping costs are added in.

Sometimes we can be beat; when this happens we hope that our extremely fast shipping and excellent customer service will make up for the difference.

Visit our Get Shipping Costs page to learn more!

Can I save on shipping and pick my order up at the warehouse?

Unfortunately, we are not set up to accommodate pickups at our warehouse.  The only way to receive an order from us is to have it shipped via UPS or FedEx to your location.

Visit our Get Shipping Costs page to learn more!

Why are my shipping costs more than I thought they would be?

Shipping costs are based on the weight of your order and the distance to your shipping location. This cost is calculated by a formula created by FedEx and UPS. 

We try our best to keep our shipping costs as low as possible.  We will continue to work hard to get them even lower so that we can pass these savings along to you.

Visit our Get Shipping Costs page to learn more!

Can you ship to my location?

Due to the unique nature of our business and constantly changing local legislature, please check your local laws for restrictions before ordering ammunition.

Unfortunately, due to a combination of regulations and shipping constraints, we cannot ship to the following locations: 

- Alaska

- Hawaii

- Massachusetts

- New York City (we can ship to other areas in the state of NY, just not NYC)

- Chicago (we can ship to other areas in the state of IL, just not Chicago)

- Washington, DC

- Canada

- All other international locations

Can you ship to Connecticut?

Yes!  In order to ship to Connecticut we just need the following:

- A valid copy of your Connecticut driver's license or state issued ID AND

- One of the following:

A valid permit to carry a pistol or revolver issued under CT law;

A valid permit to sell at retail a pistol or revolver issued under CT law;

A valid eligibility certificate for a pistol or revolver issued under CT law;

A valid long gun eligibility certificate issued under CT law; or

A valid ammunition certificate issued under CT law.

Can you ship to Illinois?

Yes!  In order to ship to Illinois we just need the following:

- A valid copy of your FOID card (Firearm Owner’s Identification Card)

- A valid copy of either your driver’s license or IL State Identification Card

The ammunition can only be shipped to an address on either of those 2 documents.

Once we receive and approve your documents, your order will ship.  Your future orders will ship automatically as long as your documents remain valid and your shipping address matches at least one address on either of your documents.

Please scan and email your documents to customerservice@luckygunner.com or fax them to us at 800.901.3309.  If you have already provided your documents for a previous order and they are still valid, you do not need to send them in again.

Applicable IL Statute:  b-5) Any resident may purchase ammunition from a person outside of Illinois. Any resident purchasing ammunition outside the State of Illinois must provide the seller with a copy of his or her valid Firearm Owner's Identification Card and either his or her Illinois driver's license or Illinois State Identification Card prior to the shipment of the ammunition. The ammunition may be shipped only to an address on either of those 2 documents.

Can you ship to New Jersey?

Yes!  In order to ship to New Jersey we just need one of the following: 

- A valid copy of your firearms purchaser identification card OR

 - A valid copy of your permit to purchase a handgun OR

 - A valid copy of your permit to carry a handgun

Once we receive and approve your documents, your order will ship.  Your future orders will ship automatically as long as your documents remain valid.

Please scan and email your documents to customerservice@luckygunner.com or fax them to us at 800.901.3309.  If you have already provided your documents for a previous order and they are still valid, you do not need to send them in again.

According to New Jersey Statutes Annotated 2C:58-3.3., our office is required to obtain a copy of one of the following documents before your order can be shipped: a copy of your valid firearms purchaser identification card, a valid copy of a permit to purchase a handgun, or a valid permit to carry a handgun.

Can you ship to New York?

Due to the in-person requirement mandated through section 50 of the New York Safe Act, we are only permitted to ship your ammunition to either a valid FFL holder or a registered seller of ammunition. The FFL holder or registered seller of ammunition will then transfer the ammunition to you after complying with the other portions of the New York Safe Act. You are solely responsible for any transfer fees charged by your chosen FFL dealer.

Unless pre-approved, you must supply a signed transfer agreement AND a copy of the FFL license of the dealer that you wish for us to ship the ammunition to which will then complete the transfer to you. You may submit a copy of your preferred FFL's license and the signed transfer agreement through your Lucky Gunner account online, by fax to 800.901.3309 or by e-mail to customerservice@luckygunner.com.  To download a copy of the transfer agreement please click here . After your documents have been received and processed your order will be shipped and all future orders to the same address will be automatically shipped with no delay (unless the FFL license has expired). Please note, we do have a list of pre-approved FFLs that have agreed to do ammo transfers for Lucky Gunner customers. For these folks, the paperwork is taken care of and you'll simply have to select one from the list. To see these FFLs, please click here: http://www.luckygunner.com/new-york-ammo-sales

If our office does not receive the required documentation soon after your order is placed, a member of our staff will attempt to contact you. If our office is unable to obtain the necessary documentation, your order will be cancelled. NOTE: We are required to ship to the address of your chosen FFL as listed on their license. If during checkout, you put an address that is different than what is listed on their license, someone on our team will reach out to you to get approval to change the shipping address so that it matches your FFL's address as listed on their license before we will be able to ship your order. Failure to reach you for an address change approval may result in canceling your order.

We're sorry for the extra step New York's SAFE Act has caused. While we'd like to make it as convenient as possible for our Lucky Gunners in New York to receive ammunition, we face massive financial penalties and even jail time if we don't follow the law as laid out by New York's elected officials.

How fast will my order ship?

Faster than anyone else in the industry!

If your order is placed before 3pm ET on a business day, it ships same day.

If your order is placed after 3pm ET or on a weekend/holiday, it ships the following business day.

When will my order be delivered?

If your order is placed before 3pm ET on a business day, it ships same day.

If your order is placed after 3pm ET or on a weekend/holiday, it ships the following business day.

Transit times are generally 1-5 business days depending on the shipping distance from our Knoxville warehouse.

Visit Get My Tracking Number to track your order in seconds!  

What is my tracking number?

Upon completion of your order, you’ll receive an email confirmation stating that your order has been placed.

On the day your order is scheduled to ship, you will receive an e-mail from our office containing the tracking number(s) for your order.

Your tracking number may not work, however, until UPS or FedEx scans your product into their system, but don’t worry… simply check again after 8PM EST when our last scheduled pick-up from our carriers takes place.

Can't find your tracking number?  Visit Get My Tracking Number to get your tracking number and track your order in seconds! 

How can I track my order?

On the day your order is scheduled to ship, you will receive an e-mail from our office containing the tracking number(s) for your order.

Your tracking number may not work, however, until UPS or FedEx scans your product into their system, but don’t worry… simply check again after 8PM EST when our last scheduled pick-up from our carriers takes place.

Visit Get My Tracking Number to get your tracking number and track your order in seconds! 

How is my order packaged and shipped?

Orders are shipped in the original manufacturer boxes and without signature required unless requested otherwise.

All packages, even plain cardboard boxes, will have ORM-D Small Arms Ammunition printed on them as required by law.

 ORM-D

To make a shipping request, please email customerservice@luckygunner.com.  To provide feedback on your recent order's packaging, please visit Rate My Packaging!

Can my order be shipped ASR?

Unless requested, orders are not shipped ASR.

You can request that your order be shipped ASR during checkout by selecting the box for this option.

If you miss the ASR option during checkout, we will try to catch your package before it leaves our warehouse and make sure it is shipped ASR – no guarantees but we’ll try our best!

To request that your order be shipped ASR, please email customerservice@luckygunner.com.

Can my order be shipped in a plain cardboard box?

Unless requested, most orders are shipped in the original manufacturer boxes.

You can request that your order be shipped in a plain cardboard box during checkout by selecting the box for this option.

If you miss the plain box option during checkout, we will try to catch your package before it leaves our warehouse and make sure it is shipped in a plain cardboard box – no guarantees but we’ll try our best!

All packages, even plain cardboard boxes, will have ORM-D Small Arms Ammunition printed on them as required by law.

 ORM-D

To request that your order be shipped in a plain cardboard box, please email customerservice@luckygunner.com.  To provide feedback on your recent order's packaging, please visit Rate My Packaging

Does shipping ammunition require a HAZMAT fee?

No, we do not have any HAZMAT fees associated with our shipping. We ship UPS and FedEx ground and their rates are what we charge. 

 


Spread The Word

 

How can I review what I have ordered?

Reviewing what you have ordered is a great service to the shooting community as they can see your review before they make a purchase!  To review a product, do the following:

1. Go to the product page

2. Scroll down to the Customer Review Section

3. Write your own review and then click on Submit Review

Leave review

How can I review The Customer Experience Team?

Tell us how we are doing- we’d love to hear your feedback. 

To tell us how we're doing, click on this image located on the right hand side of your screen site wide!

How We Are Doing

 If you remember the person who helped you please note their name.  We appreciate your feedback and use it to provide the best service possible!

How can I review my experience on LuckyGunner.com?

The best way to review your overall experience on LuckyGunner.com is to use the “Tell us how we're doing” tool.

The comments sent via this tool go directly to Heidi and the management team at LuckyGunner.com (directly to our smart phones in fact).  If there is anything we can do to better serve you, just let us know.  If you would like a personal response, please include your email address or phone number.

To tell us how we're doing, click on this image located on the right hand side of your screen site wide!

How We Are Doing

 

How can I share a product with a buddy?

Sharing a product with a shooting buddy is very simple!

1. Navigate to the product page

2. Click “Email to a Friend”, Like, Tweet, or +1

Email to Friend

3.  You can also scroll down a little bit further on the product page and post a comment via your Facebook account

Ammo Facebook Comment


Subscriptions

 

What is your newsletter?

Our newsletter is a weekly email containing some combination of the following:  

- Industry related news

- LuckyGunner.com updates

- Weekly specials

- Items on sale

- Contests and giveaways

- New product check-ins

When you make your first purchase, you are automatically subscribed to our newsletter.

To sign up for our Newsletter, please subscribe on our homepage as seen here:

Newsletter signup

 

What are your customer e-mails?

Every 5-7 days we like to check in with you after your first purchase to ensure you are enjoying your ammo.  When we check in, we also offer to answer any questions or help you in any way you may need. 

We also send out LuckyGUnner.com exclusive tips for navigating our site and finding the best deals along with occasional funny YouTube videos, conceal carry ideas, and more! 

When you make your first purchase, you are automatically subscribed to our customer e-mail list.

 

When do you send text messages?

We will soon offer an option for you to be alerted via text message when your order has been delivered at your shipping location!

As of right now, this is the only type of text messaging we plan to send and you have to opt-in with every order to receive the text upon delivery alert.

You will be able to opt-in during checkout!  Soon to come- stay tuned!

Do you have a catalog?

We do not currently have a catalog however we do have a weekly newsletter that contains all of our weekly specials, sale items, and new product check-ins. 

To sign up for our Newsletter, please subscribe on our homepage as seen here:

Newsletter signup


 

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