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How can we help you?
Due to the unique nature of the products we sell, we only accept returns for damaged or defective products. This does not include damage to boxes or packaging, only to the products themselves. Products must be returned within 30 days of your order date.
To initiate a return, please e-mail us at firstname.lastname@example.org so one of our friendly customer experience team members can send you a Return Request form to complete. We will not issue a refund for any products returned to our warehouse that do not have an approved Return Request form on file.
You must complete the Return Request form in full. Any damage must be noted in your form and you must supply pictures documenting the damage. Once you complete and return the form, we will review it to determine whether, in our discretion, your products are eligible to be returned. If your return is approved, we will send you a pre-paid shipping label so that you can send the damaged products back to our warehouse. You are responsible for properly packing and securing your products to protect them from damage during transit back to us. All returned products are examined upon arrival at our warehouse. Once we receive and examine your return we will either send you a replacement or issue you appropriate store credit. Only products in new/sellable condition will receive a full credit, unless the damage occurred in transit to you and you properly notified and documented the damage in your Return Request form.
If you decide you want the product back after it has been received at our warehouse, we are happy to collect additional payment from you to cover the costs to ship the product back to you.
Please email us at email@example.com to make a return request.
After we review your request we will respond promptly to let you know if your request has been approved. Once we approve a return, we will also include instructions on where and how to send your product back to our warehouse along with the available options we can offer you in regards to the processing of your return.
We understand that sometimes the carriers may not be the most gentle with your packages, and that sometimes your order may arrive at your house damaged (this would only include actual damage to the function of the product, not damage to the packaging or superficial damage to the product, like a scratch on an ammo can).
When this happens, please contact us immediately. Due to the unique nature of the product we sell we only accept returns within 30 days of your order date.
Please allow 2 to 4 business days from the date of any refund for a refund to appear back on your credit card. The exact length of time will depend on your banking institution or card provider.
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